helpdesk

In this article, we will walk you through some of the best free and open-source ticketing system.

A helpdesk is the central contact point for both customers and employees with queries and other concerns. The teams that provide support or service to the customers or employees are known as the helpdesk support teams.

By using the helpdesk ticketing system, the helpdesk team can view and answer all the tickets by using the shared mailbox, can work on the pending tickets, assign the tickets to other agents, and can also review the customer history.

There are many free and open-source self-hosted ticketing systems available, but we have selected some of the best ones. The advantage of this free software is that it is flexible, scalable, provides loads of customization options, and is absolutely free to use.

Best free and open-source ticketing system

1. osTicket

osTicket is a widely used free and open-source ticketing system that has over 5 million users worldwide and thousands of customers in over 190 countries.

It seamlessly integrates inquiries created via email, phone, and web-based forms into a simple, easy-to-use multi-user web interface. osTicket manages, organizes, and archives all your support requests and responses in one place while providing your customers with the accountability and responsiveness they deserve.

The best part is that it is completely free to use.

7 best free and open-source ticketing system
Image Credit: osTicket

Features

  • Custom fields
  • Custom columns and queues
  • Ticket filters
  • Help topics
  • Agent collision avoidance
  • Assign, transfer, and referral
  • Auto responder
  • Thread action
  • Service level agreements
  • Customer portal
  • Advanced search
  • Open source
  • Completely free

Supported operating systems

  • Windows
  • Linux

2. FreeScout

FreeScout is a super lightweight and powerful free open-source help desk and shared inbox written in PHP (Laravel framework). It is a self-hosted clone of Help Scout. Now you can enjoy free Zendesk and Help Scout without giving up privacy or locking you into a service you don’t control.

It is the perfect solution for those who are looking for professional customer support software for free. FreeScout is a pure open-source PHP/MySQL application. It can be easily deployed on shared hosting.

7 best free and open-source ticketing system
Image Credit: FreeScout

Features

  • Unlimited support agents, tickets, mailboxes, etc.
  • 100% Mobile-friendly.
  • Multilingual
  • Seamless email integration.
  • Supports modern Microsoft Exchange authentication.
  • Web installer.
  • Starred conversations.
  • Push notifications.
  • Auto replies.
  • Moving conversations between mailboxes.
  • Open tracking.
  • Saved replies.
  • Email commands.
  • Satisfaction Ratings.
  • Tags.
  • Spam filter.
  • End-User Portal.
  • Live chat
  • WhatsApp, Telegram, Slack integration.

Supported operating systems

  • Windows
  • Linux
  • macOS

3. UVdesk Open Source

UVdesk Open Source is a free PHP-based ticketing system that is packed with loads of useful features. It allows users to access a wide range of ticketing system tools such as ticket management, categorization, email to ticket, ticket forwarding, etc.

7 best free and open-source ticketing system
Image Credit: UVdesk

Features

  • Free and open source
  • Ticket formation
  • Ticket management
  • User management
  • Email management
  • Form builder
  • Workflow
  • Social media app
  • Multi-channel support
  • Highly customizable
  • Knowledge base

Supported operating systems

  • Windows
  • Linux
  • macOS

4. Faveo

Faveo is yet another one of the best open-source web-based ticket management systems that is easy to install and easy to use. It is perfect for startups and small and medium-sized organizations. Faveo offers a free plan to use. It has omnichannel features to integrate with social media.

Faveo is highly customizable software that you can customize as per your requirements. It’s knowledge-based and helps share the information with the staff and the customers.

7 best free and open-source ticketing system
Image Credit: Faveo

Features

  • Open-source software
  • Seamless email integration
  • Source Code
  • Self-service
  • Integrated with multiple platforms
  • Notification management
  • Email and in-app notification
  • Customization as per your requirement

Supported operating systems

  • Windows
  • Linux
  • macOS
  • Android
  • IOS

5. Hesk Free Helpdesk

Hesk is one of the best and fastest free helpdesk software programs developed by SysAid. It was started in 2005 and has been downloaded more than 650,000 times.

Hesk can be deployed on-premises or in the cloud. It has a simple to use, user-friendly interface and helpdesk software with an integrated knowledge base.

Image Credit: Hesk

Features

  • Free and open source
  • Self-hosted
  • Lightweight and very fast
  • Cloud help desk available
  • Faster response time
  • Less support works
  • Supports many clouds service providers
  • Reports and charts
  • Simple and easy-to-use interface

Supported operating systems

  • Windows
  • Linux
  • FreeBSD
  • macOS

6. Zammad Community

Zammad Community is a free and open-source web-based user support and self-hosted ticketing system.

It has an attractive design and uses a friendly interface and social media integration. It can be integrated with many social networking platforms, e.g. Facebook, Twitter, Telegram, etc. This makes Zammad one of the very few ticketing systems that connects with the social networks.

7 best free and open-source ticketing system

Image Credit: Zammad

Features

  • Open source
  • Chat user-interface
  • Individual fields
  • Full-text search
  • Text modules
  • Autosave
  • Integration
  • Productivity
  • Tasks
  • Simple and easy-to-use interface
  • Security
  • Multilingual

Supported operating systems

  • CentOS
  • Debian
  • Ubuntu
  • Fedora
  • Docker

7. OpenSupports

OpenSupports is a free, open-source, web-based ticket system for giving support to your clients that provides simplicity and productivity. It offers you a better management of your users’ inquiries.

OpenSupports has a knowledge base with a frequently asked questions (FAQs) database, multi-language support, and many more. It is best suited for small-to-mid-sized organizations.

Image Credit: OpenSupports

Features

  • Open source
  • Responsive design
  • Statistics
  • Custom Responses
  • Articles and Topics
  • Staff members
  • Departments
  • Multi Language
  • Recaptacha Support
  • File Attachments
  • CSV Import
  • Notification
  • Registration API Keys
  • Email Templates

Supported operating systems

  • Windows
  • Linux
  • macOS

We have included the best free and open-source ticketing systems in the list above. The following are some of the other honorable mentions among free and open-source ticketing systems.

You can read our article on the 7 best free and open-source image editing software below.

https://easytechhub.com/free-and-open-source-video-editors/

Conclusion

The free and open-source ticketing system is the best when you want to do customization as per your requirements. It is self-hosted and the best part is it is absolutely free to use. In this blog post, we look at some of the best free and open-source ticketing systems software.

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By Feroz Khan

Feroz Khan works as a system administrator with more than 12 years of experience in information technology. He would like to share the knowledge with others that he has gained during his working experience.

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Sajid Khan
Sajid Khan
1 month ago

Very good list of free Helpdesk ticketing systems.

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