Since earlier this month some house owners of HP OfficeJet printers have been reporting that they’re confronted with a blue display screen error message, and a bricked system.
In line with the printer manufacturing big, a “restricted quantity” of HP OfficeJet Professional 9020x printers are affected by a blue display screen error that shows a moderately unhelpful message of “83C0000B” on affected gadgets’ touchscreens.
The error messages appeared after HP pushed out a software program replace over the web. A software program replace that clearly had not been sufficiently examined.
So, it is clearly excellent news that it was not malicious hackers who’ve turned your printer right into a ineffective lump or plastic and metallic. However it’s not a lot comfort for these affected that the reason for the issue was the producer as a substitute.
HP prospects disrupted by their incapability to make use of their printer expressed their annoyance on-line:
“My HP OfficeJet Professional 9022e printer (bought solely 6 months in the past) shows since reswitching it on his morning a blue display screen with following error code 83C0000B and a swap on icon. There isn’t any connection any extra between printer and PC (WLAN). The printer is blocked. It isn’t attainable do reset it.”
“Very disillusioned that they’ll simply remotely meddle with my system with out my permission and depart it non useful.”
“Was lastly capable of get by way of to HP, their “repair” didnt work and a promised response inside 24-48 hours didnt occur. Not impressed in any respect and solely 12 months outdated. Very very inconvenient and no extra HP printers for me. Surprising buyer assist from such a big firm…”
In line with a report by Bleeping Pc, affected HP OfficeJet printers embody the HP OfficeJet Professional 9022e, HP OfficeJet Professional 9025e, HP OfficeJet Professional 9020eAll-in-One, and the HP OfficeJet Professional 9025e All-in-One Printer.
Though some HP prospects have been suggested to carry out a partial full reset of their gadgets by assist workers, this doesn’t seem to have resolved the problem.
Sadly, for now at the least, evidently HP doesn’t have a working repair for the issue. And it might show lower than easy for these whose HP OfficeJet printers have already been remotely bricked to obtain a firmware replace that fixes the problem.
Within the meantime, in the event you had been fortunate sufficient to flee having your HP OfficeJet bricked by the replace, you is likely to be smart to disconnect it from the web to forestall it from receiving an computerized replace, till HP has confirmed that the problem has been resolved.
If you’re affected by the issue, our greatest recommendation is so that you can contact HP’s buyer assist crew at assist.hp.com for help.