As we speak, we’re saying the final availability of AWS Help in Korean as your most well-liked language, along with English, Japanese, and Chinese language.
Because the variety of prospects talking Korean grows, AWS Help is invested in offering the perfect assist expertise doable. Now you can talk with AWS Help engineers and brokers in Korean whenever you create a assist case on the AWS Help Middle.
Now all prospects can obtain account and billing assist in Korean by e-mail, telephone, and dwell chat at no extra price throughout the supported hours. Per your Help plan, prospects subscribed to Enterprise, Enterprise On-Ramp, or Enterprise Help plans can obtain personalised technical assist 24 hours a day and seven days per week in Korean. Prospects subscribed to the Developer Help plan can obtain technical assist throughout enterprise hours typically outlined as 9:00 AM to six:00 PM within the buyer nation as set in My Account console, excluding holidays and weekends. These instances could fluctuate in international locations with a number of time zones.
We additionally added the localized consumer interface of the AWS Help Middle in Korean, along with Japanese and Chinese language. AWS Help Middle shall be displayed within the language you choose from the dropdown of accessible languages in Unified Settings of your AWS Account.
Here’s a new AWS Help Middle web page in Korean:
You too can entry customer support, AWS documentation, technical papers, and assist boards in Korean.
Getting Began with Your Supported Language in AWS Help
To get began with AWS Help in your supported language, create a Help case in AWS Help Middle. Within the closing step in making a Help case, you possibly can select a supported language, comparable to English, Chinese language (中文), Korean (한국어), or Japanese (日本語) as your Most popular contact language.
Whenever you select Korean, the personalized contact choices shall be proven by your assist plan.
For instance, within the case of Fundamental Help plan prospects, you possibly can select Internet to get assist by way of e-mail, Telephone, or Reside Chat when out there. AWS prospects with account and billing inquiries can obtain assist in Korean from our customer support representatives with proficiency in Korean at no extra price throughout enterprise hours outlined as 09:00 AM to 06:00 PM Korean Normal Time (GMT+9), excluding holidays and weekends.
If you happen to get technical assist per your Help plan, it’s possible you’ll select Internet, Telephone, or Reside Chat relying in your Help plan to get in contact with assist workers with proficiency in Korean, along with English, Japanese, and Chinese language.
Here’s a display in Korean to get technical assist within the Enterprise Help plan:
Whenever you create a assist case in your most well-liked language, the case shall be routed to assist workers with proficiency within the language indicated in your most well-liked language choice. To study extra, see Getting began with AWS Help within the AWS documentation.
Now Out there
AWS Help in Korean is now out there as we speak, along with English, Japanese, and Chinese language. Give it a strive, study extra about AWS Help, and ship suggestions to your standard AWS Help contacts.
This text was translated into Korean (한국어) within the AWS Korea Weblog.